Fill out the quote form on our Contact page with your origin, destination, and cargo details. We typically respond within one business day with pricing and available options.
What information do I need to book a shipment?
Pickup and delivery addresses, cargo weight and dimensions, a description of the goods, and preferred pickup dates. For international shipments, we'll also need commercial invoices and any relevant permits.
Can I ship internationally and domestically with the same account?
Yes. One account covers air, ocean, and road freight, plus warehousing and customs clearance — you don't need separate logins or contracts for each service.
Tracking & Delivery
How do I track my shipment?
Use the tracking number sent to you at booking on our Track Shipment page. You'll see live status updates from pickup through to final delivery.
What happens if my shipment is delayed?
Your account manager will reach out proactively with the reason and a revised delivery estimate — you shouldn't have to chase us for an update.
Can I change the delivery address after booking?
In most cases, yes — as long as the shipment hasn't already left for final delivery. Contact your account manager as early as possible to arrange it.
Customs & Documentation
Do you handle customs clearance for me?
Yes — our licensed brokers handle documentation, tariff classification, and duty calculation on both import and export shipments, so you don't have to manage it separately.
What if my goods are regulated or restricted?
Let us know at the quote stage. We handle regulated and restricted goods regularly and will flag any extra documentation or permits needed before booking.
